Contractual Terms
This translation is provided for information only. Only the French version is legally binding. Read the French version
These General Terms and Conditions of Sale (Conditions Générales de Vente — CGV) apply to all services offered by SY GROUP through its subsidiaries SY Travels and SY Insurances. Any order, booking or subscription implies full and unreserved acceptance of these terms and conditions.
SY GROUP BY FATBIN YARASSUL SARL, trading under the name SY GROUP, a company with a share capital of 10,000,000 FCFA, RCCM CI-ABJ-03-2025-M-44515, NIF 2243330 V, whose registered office is located at Avenue de la Reine Pokou N° 878 (ex-Avenue 16, Rue 24), Treichville, Abidjan, Côte d'Ivoire.
Sales contact: sy@sygroup-ci.com — +225 01 42 41 85 85
SY Travels acts as agent (mandataire) of the airlines accredited in the Amadeus GDS system. In this capacity, SY Travels issues tickets in the name and on behalf of the carriers, in accordance with each airline's own fare conditions.
The liability of SY Travels is strictly limited to the proper performance of the ticket issuance service. The conditions of carriage (delay, cancellation, flight change) fall exclusively within the responsibility of the air carrier concerned.
Key condition — Air ticket
Any request for a change (date, itinerary, name) must be made within 5 hours following the issuance of the ticket. After this time limit, the fare conditions of the ticket apply in full, with no possible derogation.
The cancellation and refund conditions depend exclusively on the type of fare purchased:
| Fare type | Refundability | Applicable fees |
|---|---|---|
| Refundable fare | Refund possible | Airline fees + SY Travels service fees |
| Non-refundable fare | Non-refundable | Airport taxes recoverable depending on the airline |
| Semi-flexible fare | Exchange possible without refund | Reissuance fees + fare difference |
The nature of the fare (refundable or not) is communicated to the client before the booking is finalised and appears on the issued ticket.
For package travel (international tours, pilgrimages, safaris), the cancellation conditions are as follows, unless special conditions are expressly specified in the accepted quotation:
| Time before departure | Cancellation fees |
|---|---|
| More than 45 days | Non-refundable booking deposit |
| 30 to 45 days | 30% of the total price of the trip |
| 15 to 29 days | 50% of the total price of the trip |
| 7 to 14 days | 75% of the total price of the trip |
| Less than 7 days | 100% of the total price of the trip |
The VIP Airport Assistance service (Meet & Greet, fast-track, private lounge) is payable in full at the time of booking. In the event of cancellation less than 24 hours before the service, no refund will be made. For cancellations made more than 24 hours in advance, a credit note usable within 6 months will be issued.
SY Insurances is an insurance intermediary (general agent (agent général) of GNA-CI Assurances). In this capacity, SY Insurances presents, proposes and assists in the conclusion of insurance contracts, without itself being an insurer. The cover is underwritten by GNA-CI, a licensed insurance company.
CIMA rule — Article 19 of the Insurance Code
In accordance with Article 19 of the CIMA Code, the insurance premium is fully earned by the insurer as from the effective date of the contract. No refund may be claimed after that date, except in the cases expressly provided for by law (nullity of the contract, statutory termination, etc.).
The insurance contract takes effect on the date and at the time stipulated in the Special Conditions, subject to payment of the premium. The minimum period of cover is defined in the Special Conditions specific to each contract.
The termination of an insurance contract is subject to the provisions of the CIMA Code and to the General Conditions of the product subscribed. As a general rule, termination is possible at the annual renewal date, with two months' notice, or in the statutory cases of termination during the term of the contract (transfer of the risk, aggravation of the risk not accepted, etc.).
Any complaint relating to an insurance contract must first be addressed to SY Insurances in writing. In the absence of a satisfactory response within 10 working days, the client may refer the matter directly to GNA-CI. Legal action is time-barred after two years from the event giving rise to it (Art. 62 CIMA Code).
Prices are expressed in CFA Francs (FCFA), in Euros (EUR) or in US Dollars (USD) depending on the nature of the service and the fare conditions of the operators concerned. All prices are inclusive of all taxes (TTC).
| Method | Details |
|---|---|
| Mobile Money | Orange Money, MTN Mobile Money, Wave, Moov Money |
| Bank transfer | Bank details provided on the quotation or pro forma invoice |
Payment is deemed effective upon receipt of the funds in SY GROUP's account. For air tickets subject to time-limited fares, the booking is confirmed only after actual receipt of payment.
SY GROUP shall not be held liable for damage resulting from an event of force majeure within the meaning of Article 161 of the OHADA Uniform Act on General Commercial Law, in particular: natural disasters, pandemics, government decisions, carrier strikes, airspace closures.
In its capacity as intermediary (travel agency, general insurance agent), SY GROUP's liability is limited to the proper performance of its intermediation duties and may not exceed the amount of the sums actually received for the service in dispute.
In the event of a dispute, the client is invited to contact SY GROUP in the first instance at sy@sygroup-ci.com. An amicable settlement will systematically be sought within 15 working days.
Failing amicable resolution, any dispute relating to the interpretation or performance of these CGV shall be submitted to the exclusive jurisdiction of the Commercial Court of Abidjan (Tribunal Commercial d'Abidjan), under Ivorian law.